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Deloitte Surveys Millenials


HOUSTON, T X - A motivational trifecta of environmental sensitivity, practicality and affordability is driving residential consumers and businesses to find ways to utilize more renewables and expand energy management practices. The survey highlights the increasing influence of millennials aged 21-34, the largest and most dominant consumer group, as a dynamic force behind the shift to cleaner sources of energy inspired by the desire to reduce their personal carbon footprints.

This trend is really being led by the millennial generation, whose wants and needs are not only relevant, but increasingly an influential factor in the transformation of electricity providers.

We have passed a tipping point! The concept of reducing energy consumption has become engrained, despite record-low energy prices that have reduced the need to cut costs. Seventy-one percent believe climate change is caused by human actions, and 65 percent now say they are “very concerned” about climate change and their personal carbon footprints, climbing 4 percentage points from 2015.


Millennials are more concerned about shifting to cleaner sources of energy, are more willing to pay for this shift through a surcharge in their electricity bills, and are also more interested in incentives for saving electricity and purchasing related technologies.

Eighty-six percent of millennials believe the government should be active in setting a vision and path for driving U.S. energy strategy, compared with 80 percent of Gen X (aged 35 -48), 76 percent of baby boomers (aged 49-67) and 63 percent of matures (aged 68 +).

Although there is a growing willingness among all consumers to pay a surcharge on their electric bills for developing sources of renewable energy, the highest support was among millennials and lowest favorability was among matures.

Millennials also are leading the way in using energy apps, with 34 percent indicating use of software apps to be smarter about energy consumption, compared to 26 percent of the general population.

Fifty-two percent of millennials are receptive to solar, with 60 percent noting that solar does not contribute to climate change.

Forty-six percent of millennials were extremely interested in purchasing a share in a utility-scale solar installation that would allow them to meet some or all of their energy needs.


Despite an ongoing commitment to energy management, consumers still have not acted on their intentions to deploy tactics that require greater effort and investment, such as rooftop solar, smart thermostats, and energy efficient doors and windows. Beyond the cost barrier, consumers fear biting off more than they can chew in terms of taking energy-management efforts to the next level.

Most consumers fail to see the merits of “smart” technologies: Only 5 percent have a programmable thermostat with smart phone accessibility, and just 2 percent have a home automation system that can be accessed by a mobile device.

Just over 1 in 10 (12 percent) with basic thermostats plan to upgrade to one that can be accessed or changed via a mobile device or to purchase a home automation system in the next year.

Sixty percent of those who have basic thermostats indicated they don’t plan to upgrade because their current device does its job, and 29 percent say it’s too expensive.

Despite the strong interest in rooftop solar, there are still barriers. For the third consecutive year, perceptions of being expensive (42 percent) and fears of the panels not working as promised (23 percent) remained the main barriers to residential consumer interest in solar.


Consumer interest in sourcing at least one additional service from their electricity providers is growing across generations, and this growing trust in electricity providers could open the door for utilities to evolve business models to offer other services.

Seventy-five percent of residential consumers would consider sourcing another service from electricity providers.

About half (48 percent) of residential consumers are interested in purchasing energy-efficiency services from their electricity providers; the same percentage would be interested in purchasing Internet services as well from their electricity providers.

Other desired services were cable services (38 percent), telephone services (31 percent), home security systems (25 percent) and home automation systems (18 percent).

Only 25 percent of residential consumers would not consider sourcing another service from their electricity providers, with 48 percent attributing “electricity companies shouldn’t be in the business of providing these services” as a reason, down from 55 percent in 2015.

“We see similar trends on the business side as we do with residential consumers, with customers leading the way for companies to be resourceful and demanding greater environmental stewardship,” said John McCue, vice chairman and U.S. energy and resources leader, Deloitte LLP.